TERMS OF SERVICE

Welcome to www.soakstop.com! Please read the following terms and conditions carefully before using our services and purchasing products. These terms apply to all purchases and use of our website.

1. Purchase Terms
Order Confirmation: When you complete a purchase on this website, we will send you an order confirmation email to confirm your order details. The order will be processed within 2 business days.
Payment Methods: We accept a variety of payment methods, including credit cards, debit cards and PayPal. All transactions are processed through a secure payment gateway to protect your payment information.

2. Shipping Policy
Delivery Range and Cost: We provide delivery services to customers within Australia, and all orders will automatically calculate the shipping cost at checkout. Free delivery service is available for purchases over a certain amount.
Delivery Time: Standard delivery usually takes 4 business days, depending on the destination. Please note that peak periods may cause delivery delays.

3. Return and Exchange Policy
Return: If you are not satisfied with the product you purchased, we accept returns within 30 days from the date of delivery. The product must be unused and in its original packaging.
Refunds: Once we receive the returned merchandise and confirm that it is eligible for return, we will process a refund as soon as possible and the refund will be returned to your original payment method.

4. Privacy Policy
Information Collection: We collect your personal information to process orders and provide customer support. Your information will be kept strictly confidential and will only be used to provide better service.
Information Security: We use industry-standard security technologies and procedures to protect your personal information from unauthorized access or disclosure.

5. Disclaimer
We try to ensure that the product descriptions and pricing information on the website are accurate, however, the information may be inaccurate due to system errors or other uncontrollable factors. We reserve the right to change the price and description of the product when necessary.

6. Modification of Terms
We reserve the right to update or modify these terms and policies at any time, and the specific updates will be posted on this website. Please check back regularly to understand the latest terms and policies.

Thank you for choosing www.soakstop.com to shop! If you have any questions or concerns, please feel free to contact our customer service team and we will be happy to serve you.