HAVE QUESTIONS?

Thank you for visiting the official website of www.soakstop.com! Here are some frequently asked questions and answers from our customers, hoping to help you solve the doubts you encounter during the shopping process.

1. What is the main function of absorbent floor mats?
The main function of absorbent floor mats is to quickly absorb moisture and dirt, keep the floor dry, and reduce the risk of slipping. At the same time, they can also prevent water from penetrating under the floor and protect the floor material from moisture.

2. How do I choose the right floor mat?
When choosing the right floor mat, please consider the following factors:
Place of use: Different areas (such as kitchens, bathrooms, entrances) are suitable for different materials and styles of floor mats.
Size: Measure the area where you want to place the floor mat and choose the right size.
Design style: Choose the color and pattern according to your interior decoration style to ensure coordination with the overall environment.

3. Is the floor mat easy to clean?
Yes, most of our absorbent floor mats are made of machine washable materials and can be easily put into the washing machine for cleaning. Before cleaning, it is recommended to check the specific care instructions on the product label to ensure the best cleaning effect and extend the service life.

4. How long does it take to process an order?
Generally, we process and ship within 2 business days of receiving an order. You will receive a confirmation email with tracking information to help you track the status of your package.

5. How do I request a return?
If you wish to return an item, please contact us within 30 days of receiving the product. Make sure the product is unused and includes the original packaging. We will provide further return instructions.

6. Is my personal information safe?
We take your privacy very seriously and are committed to protecting your personal information from unauthorized access or use. All transactions are processed through a secure payment gateway, so you can shop with confidence.

7. How do I contact customer service?
If your question is not answered above, please contact customer service via the following methods:
Email: wildspark@soakstop.com

Thank you for choosing www.soakstop.com! We look forward to providing you with the best shopping experience, if you have any other questions, please feel free to contact us!